CONTACT US
Contact BASENOR
BASENOR is a Tesla aftermarket specialist — we design and ship fitment-led accessories for every Tesla model, from 2017 Legacy Model 3 to 2025 Model Y Juniper, Cybertruck, and the Model S/X flagship lineup. If you have a question about a product, an order, an editorial correction, or a partnership, the right channel is below.
Order & Product Support
Order status, shipping questions, fitment confirmation, returns, replacements.
support@basenor.comEditorial & Corrections
Spotted a wrong year, a fitment error in a guide, or want to suggest a story? Our editorial team reads every email.
editorial@basenor.comWholesale & Partnerships
Bulk orders, dealer accounts, content collaborations, affiliate & creator programs.
partners@basenor.comResponse times
We reply to every email within 24 business hours (Monday–Friday, Pacific Time).
Order-status emails sent overnight or during weekends get answered first thing the next business morning.
Editorial corrections and fitment reports are reviewed weekly — we publish a public corrections log when a guide changes materially.
Headquartered in California, USA. BASENOR products are designed, fit-tested on real Tesla vehicles, and shipped from our US warehouse. We do not operate a walk-in showroom — every customer interaction happens via email so the response is on record and fitment details can be confirmed in writing.
Self-serve answers
Contact Us
Please fill out the contact form for questions, suggestions, or comments. We'll get back to you within 48 hrs, excluding holidays.
We will reply as soon as possible, please make sure our email is not considered as spam.
support@basenor.com
Working Hours
Monday to Friday: 8:00AM - 8:00PM